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Friendly Asked Questions:

Why do I need to read these guidelines?

To have more information about SPEAK courses, SPEAK Buddies and more stuff. This will set your expectations clear :)

SPEAK is growing and we would like to maintain communication clear, coherent and easy, this is why we developed this glossary to help you understand what means what.
  1. SPEAK - When we use the word SPEAK, we are referring to the project.
  2. Ambassador - Person who helps to bring dynamic to the community through the organization of events.
  3. Buddy - Person who helps a group of people to practice and learn a language and culture for 18 hours throughout 12 weeks.
  4. Courses - A set of 12 session s of 1,5 hours each where Buddies and participants share their language and culture.
  5. Session - 1,5 hour where Buddies and participants share and learn a new language and culture.
  6. Participants - Anyone who is learning or practicing a language and culture at SPEAK.
  7. SPEAKers - Anyone who belongs to the community by participating on the courses or going to events.
  8. SPEAK events - Gatherings organized by SPEAK community.
 
 
To apply as a SPEAK student you need to follow the next steps:
  1. Go to www.speak.social and choose your city.
  2. Read the information about the SPEAK course and then click in "Sign up now!".
  3. Fill in the here.
  4. After submitting your application form, an ATM reference is generated to pay your registration. You can pay your course in any ATM or comfortably through homebanking. You will only be able to pay your ATM reference with a portuguese bank account. If you don't have one, ask a friend to do that for you - the ATM reference is unique and the system will know that is your payment.

    At the ATM, you need to select "Service Payment" and enter the entity, reference and amount data. In a few moments, the payment will be registered and you will receive a mail with the details of your course.
  5. To guarantee that the registration process is quick and organized, we can only wait 72 hours for the payment. If you don't make the payment during this period of time, the system will remove your application to free the place. Make the payment as soon as you can and guarantee your place!
 
 
You can pay your application fee in two different ways. If you have a Portuguese bank account you can pay through ATM reference or PayShop. If you do NOT have a Portuguese bank account you can only use PayShop:

- ATM reference: at any ATM machine or comfortably through home-banking. At the ATM you need to select "Service Payments" and introduce the entity, reference and amount data given to you.

- PayShop: you can go to any PayShop agent (CTT post office for example) and do your payment. You just need to use the PayShop reference and amount given to you.
Information about courses and languages is available on the SPEAK website. Go to www.speak.social and select your city.
No. For security reasons only confirmed and registered users can attend courses.
The login with Facebook can fail for the following reasons:
  1. You aren’t registered in SPEAK yet: if you haven’t registered in SPEAK, you can do it by clicking on option "JOIN" on the top of our website and fill the form. Please note that you can do it with your Facebook account.
  2. The email linked to your Facebook account wasn’t found in our database: if the email linked to your Facebook account is different from the one you used to register in SPEAK, you will have to add your Facebook login manually and only then you will be able to login through Facebook automatically.
  3. Login with your username and password;
    Go to your account settings webpage and click on the link to add your Facebook login to your account. This will enable you to login with Facebook.
 
 
SPEAK is open to everyone. The only limit is the minimum age of 16 years old.
No. Only people with 16 years or more can participate. At SPEAK, we want sessions with a relaxed atmosphere and where the participants feel comfortable to comunicate through the activities promoted by the SPEAK Buddies. We know that children and teenagers have different needs and require different methods and materials, more suitable to their ages.
To participate in a SPEAK course you need to pay € 25. It’s a one time payment and gives you access to the entire course and events.

If you can't pay you can request a scholarship.

If you are a Buddy or Ambassador you can apply for any SPEAK course for free. 

To recover your password, simply click “login” and select “forgot my password”. At the password recovery form you should enter your login email. After submitting the form you will receive an email with a new password. Please note that the email can go to spam. If that happens don't forget to mark it as not spam.
At the bottom page of the accont settings you have the "delete account" option.
You can access your CV (history in SPEAK as a participant and Buddy). To do this, go to your profile page, click on "My SPEAK CV" and download it. The CV is only available in the English version.
The only way to get in touch with is by using our contact us form available in all web pages of our website.
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